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Airline Customer Experience: Digitalization in Passenger Services by Pushan Kumar Dutta

Airline Customer Experience: Digitalization in Passenger Services

by Pushan Kumar Dutta , Martin Ricciuti , Ismail Bogrekci
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Book cover type: Hardcover
  • ISBN13: 9781041037378
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Routledge
  • Publisher Imprint: Routledge
  • Publication Date:
  • Pages: 370
  • Original Price: USD 200.0
  • Language: English
  • Edition: 1
  • Item Weight: 812 grams
  • BISAC Subject(s): Aviation / Commercial

Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. It presents a nuanced and kaleidoscopic view, which will be at once familiar and illuminating to readers.

Pushan Kumar Dutta is an Associate Professor at Amity University Kolkata where he teaches and conducts research in the School of Engineering and Technology.

Martin Ricciuti is an aviation business management expert based in Kansas City, USA.

Ismail Bogrekci is a Professor at Aydin Adnan Menderes University, Turkey, and has a background in robotics, automation, and drones.

Sumeet Suseelan is an aviation industry expert and published author with over 15 years of experience spanning airlines, academia, and entrepreneurship.

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