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Amélioration de Processus de Production de Services by Balin-S

Amélioration de Processus de Production de Services

by Balin-S
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₹12,643.00
₹12,643.00
₹12,643.00
₹12,643.00
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Book cover type: Paperback
  • ISBN13: 9786131558467
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Omniscriptum
  • Publisher Imprint: Omniscriptum
  • Publication Date:
  • Pages: 364
  • Original Price: USD 127.0
  • Language: French
  • Edition: N/A
  • Item Weight: 531 grams
  • BISAC Subject(s): Management

Ce livre traite de l'amélioration de processus de production de services. Après avoir discuté des concepts de services, les deux approches de qualité la "qualité conçue" et la "qualité perçue" sont étudiés. L'amélioration de processus passe par sa transformation pour augmenter son efficacité et/ou son efficience. L'utilisation de la simulation est incontournable pour atteindre cette amélioration mais aussi pour concevoir des processus performants de production de services. Dans la seconde partie du livre, les techniques de simulation de processus: "Simulation basée sur les objets (OBS)," "Simulation orientée objets (00S)" et "Simulation multi-agents (MABS)" sont présentées. Les apports de la simulation sont discutés sur la modélisation de service d'urgences d'un hôpital.

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