This comprehensive text on Quality Management provides ways and means of delivering efficient and effective production/services quality to utmost satisfaction of the customers.
Comprising 20 chapters, the book explains the concepts and techniques of quality management supported with related case studies. Numerical examples given in each chapter help students to understand the concept easily.
Primarily designed for MBA, ME/MTech (Industrial Engineering, Production Engineering), BE/BTech (Mechanical Engineering and Production Engineering) and MSc (Operations Research and Statistical Quality Control), the book also serves as a reference for professionals/consultants to carryout projects in quality domain for manufacturing or service organisations.
KEY FEATURES OF THE BOOK • Detailed coverage of process and statistical quality control
• Chapters on ANOVA, orthogonal arrays and signal-to-noise ratio
• A chapter on Six Sigma including Shainin techniques
• A chapter on Analytical Hierarchy Process (AHP)
• Presentation of Design of Experiments (DOE) techniques
Audience• MBA
• ME/MTech (Industrial Engineering, Production Engineering)
• BE/BTech (Mechanical Engineering and Production Engineering)
• MSc (Operations Research and Statistical Quality Control)
R. PANNEERSELVAM, Ph.D., is former Professor of the Department of Management Studies, School of Management, Pondicherry University, Pondicherry. He has been the Chairman of Computer Society of India (Pondicherry Chapter) and carried out overseas consultancy for CEMS, Malaysia. His area of expertise includes computer systems, quantitative methods and operations management. With 39 years of teaching and research experience, including his service at College of Engineering, Anna University, Chennai, he has authored thirteen other well-established books, including Production and Operations Management, Operations Research, Design and Analysis of Algorithms, System Simulation, Modelling and Languages (twelve published by PHI Learning and one published by Cengage Learning). Besides, he has also published more than 100 research articles in leading national and international journals, and Conference proceedings. |
P. SIVASANKARAN, PhD, Assistant Professor, Department of Mechanical Engineering, Alpha College of Engineering and Technology, Pondicherry. Also, he has served at various engineering institutions including Anna University, Chennai. He is teaching BE students of Mechanical Engineering and ME students of various related streams. He has published about 12 research articles in leading national and international journals. His research areas include assembly line balancing, production scheduling, flexible manufacturing system and quality management. He has to his credit a textbook on Quality Management published by PHI Learning.
