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Auslagerung und Verlagerung von Geschäftsprozessen in Südafrika by Chikwene, Batanai Clemence

Auslagerung und Verlagerung von Geschäftsprozessen in Südafrika

by Batanai Clemence Chikwene
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Book cover type: Paperback
  • ISBN13: 9786208361945
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Verlag Unser Wissen
  • Publisher Imprint: Verlag Unser Wissen
  • Publication Date:
  • Pages: 84
  • Original Price: GBP 45.0
  • Language: German
  • Edition: N/A
  • Item Weight: 137 grams
  • BISAC Subject(s): Production & Operations Management

Trotz der Möglichkeiten, die die Auslagerung und Verlagerung von Geschäftsprozessen (BPO&O) Südafrika in Bezug auf Erwerbsmöglichkeiten und den Export von Dienstleistungen in Industrieländer bietet, wurde im südafrikanischen Kontext nur sehr wenig Forschung betrieben. Die Ziele der Studie bestanden darin, die wichtigsten Trends, Entwicklungen und Muster im BPO&O-Sektor zu ermitteln und die politischen und regulatorischen Initiativen sowie die institutionellen Regelungen zur Förderung der Branche in Südafrika zu verstehen. Die Fallstudie zielte auch darauf ab, die Auswirkungen des Wunsches der Regierung, die Auslagerung von Geschäftsprozessen zu fördern, auf die Handelspolitik Südafrikas zu verstehen. Die Fallstudie verwendete den eingebetteten Fallstudienansatz mit gemischten Methoden, bei dem die quantitative Datenanalyse in die qualitative Analyse eingebettet ist. Dokumentation und offene Interviews waren die wichtigsten Techniken, die bei der Datenerhebung für die Analyse zum Einsatz kamen. Die wichtigsten Teilnehmer für die Interviews wurden auf der Grundlage ihrer Fachkenntnisse und Erfahrungen im BPO-Sektor in Südafrika unter Verwendung einer maximalen Variationsstichprobe ermittelt, sodass Personen mit unterschiedlichen Perspektiven auf den Sektor befragt werden konnten. Die Ergebnisse der Fallstudie zeigen, dass.

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