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Balanced Scorecard, Managementsystem zur Strategieumsetzung by Eberle, Ivo

Balanced Scorecard, Managementsystem zur Strategieumsetzung

by Ivo Eberle
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Book cover type: Paperback
  • ISBN13: 9783838675374
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Diplom.de
  • Publisher Imprint: Diplom.de
  • Publication Date:
  • Pages: 64
  • Original Price: USD 100.9
  • Language: German
  • Edition: N/A
  • Item Weight: 96 grams
  • BISAC Subject(s): Management

Inhaltsangabe: Zusammenfassung: Die Balanced Scorecard (BSC) kann als geeignetes Mittel für die Strategieumsetzung und die Messung des Grades der Erreichung der strategischen Ziele dienen. Sie bildet somit Umsetzung und Steuerung ab. Durch das Aufzeigen der Zusammenhänge zwischen den Leistungstreibern und den Leistungsindikatoren bietet die BSC auch ein ideales Werkzeug, um die Strategie zu kommunizieren. Unter Leistungstreibern verstehen wir Frühindikatoren, mit der Aussage, „wie wird sich die Zukunft gestalten?", mit Leistungsindikatoren sind Spätindikatoren oder Kennzahlen mit der Aussage, „war die Vergangenheit erfolgreich?", gemeint. Die vorliegende Arbeit beschäftigt sich primär mit der Überarbeitung der IDW-Strategie. Der Inhalt umfasst die Umsetzung und die rollende Planung der strategischen Ziele, Aktivitäten und Massnahmen bis ins Jahr 2006. Betrachtet werden dabei die Teilbereiche Finanzen, Kundenorientierung, zentrale städtische Informatikdienstleistungen, Qualität und Zugänglichkeit, Technologie, Standardisierung und Projektmanagement sowie Mitarbeitende. Besonderheiten öffentliche Bereiche: Der Ansatz der wirkungsorientieren Verwaltungsführung hat zu gravierenden Veränderungen in der öffentlichen Verwaltung geführt. Die Verwaltung ist nicht mehr Leistungserbringer und Leistungsfinanzierer in Personalunion. Der WOV-Ansatz schafft hier klare Trennung. Für die Verwaltungseinheiten werden Leistungsaufträge definiert, die klare und messbare Ziele für die zu erbringenden Dienstleistungen enthalten. Der Einsatz der BSC liefert dabei gute Vergleichsmöglichkeiten und aussagekräftige Wirkungs- und Leistungsinformationen. Theorie und Grundlagen: Hier wird die Funktionsweise und der Aufbau der BSC beschrieben. Schwerpunkte sind die Ausgewogenheit der Perspektiven Finanzen, Kunden, Interne Prozesse sowie Innovation und Wachstum. Die Ursachen-Wirkungsketten zeigen auf, wie sich die Zusammenhänge innerhalb und auch zwischen den Perspektiven verhalten. Die für di

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