Benchmarking im Strategieprozess. Einsatzmöglichkeiten und Limitationen in der öffentlichen Verwaltung
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Studienarbeit aus dem Jahr 2017 im Fachbereich Organisation und Verwaltung - Sonstiges, Note: 2,3, Universität Kassel, Sprache: Deutsch, Abstract: Die Gesundheitsversorgung in Deutschland steht vor einer Herkulesaufgabe und leidet bereits zum jetzigen Zeitpunkt unter einem enormen Pflegenotstand. Regelmä ig weisen Zeitschriften und Verbände in Artikeln wie "Schluss mit Schwester" (Stra mann 2014), "Pfleger warnen vor Kollaps in der Altenversorgung" (Becker 2015) oder "Sparwahn in deutschen Kliniken, Der Pflegenotstand hat tödliche Folgen" (Lill 2015) auf die aktuelle Situation hin. Einige Krankenhäuser geraten in finanzielle Schieflage und kämpfen um das Überleben. Unsere Ärzte kommen wenig nach und wandern häufig in die Schweiz oder andere Länder aus, da sie dort vermeintlich bessere Arbeitsbedingungen zu einer höheren Bezahlung erwarten. Auch darauf weisen Artikel wie "Ärztemangel, Die Mediziner zieht es ins Ausland" (Hajo 2007) oder "Mediziner, Flucht ins Ausland" (Ilg 2010) regelmä ig hin. Es handelt sich hierbei um ein Problem, welches bereits seit Jahren besteht und sich innerhalb vieler Jahrzehnte entwickelt hat. Doch wie könnte dieses Problem gelöst werden? Häufig werden Reformen erlassen, die den Personalnotstand in Krankenhäusern und Altenpflegeeinrichtungen bekämpfen sollen und die Situation der Mitarbeiter und Bewohner bzw. Patienten verbessern sollen. Aufgrund der genannten Schlagzeilen kann davon ausgegangen werden, dass diese Ma nahmen zum jetzigen Zeitpunkt keine ausreichende Wirkung zeigen. Möglicherweise könnte hier eines der ältesten Prinzipien des Lernens greifen: Lernen von Vorbildern. Bereits im Kleinkindesalter ahmen Menschen das Verhalten ihrer Eltern oder anderer Menschen in ihrer Umgebung nach. Im Management und der Wirtschaft wird dieses Vorgehen als Benchmarking bezeichnet und beschreibt das "Lernen von den Besten" (Schreyögg/ Koch 2007). Fraglich ist ob Benchmarking lediglich ein Prinzip der Wirtschaft ist, oder ob es auch auf die öffent
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