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Bewertung von Qualitätsverbesserungsmaßnahmen by Gerboth, Thomas

Bewertung von Qualitätsverbesserungsmaßnahmen

by Thomas Gerboth
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Book cover type: Paperback
  • ISBN13: 9783838626512
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Diplom.de
  • Publisher Imprint: Diplom.de
  • Publication Date:
  • Pages: 112
  • Original Price: GBP 69.9
  • Language: German
  • Edition: N/A
  • Item Weight: 155 grams
  • BISAC Subject(s): Management

Inhaltsangabe: Problemstellung: Inzwischen belegen eine Vielzahl von Studien den positiven Zusammenhang von Qualitätsmanagement und wirtschaftlichem Erfolg (s. Einleitung der Arbeit). Um die Qualitätspolitik hinsichtlich der Qualitätsziele (z.B. ständige Verbesserung) umzusetzen, bedarf es auf einer tieferen Ebene Programme und Projekte, die sich wiederum auf einer ausführenden Ebene in konkrete Ma nahmen aufteilen. Diese Ma nahmen sollen im folgenden als Qualitätsverbesserungsma nahmen bezeichnet werden. Im Zusammenhang mit der Umsetzung von qualitätsverbessernden Ma nahmen ist es dann von besonderer Bedeutung, diese hinsichtlich ihrer Wirtschaftlichkeit zu bewerten. Die Kostenseite solcher Ma nahmen ist relativ gut zu bestimmen, dagegen ist die Nutzenseite nur relativ schwer zu erfassen. Der Grund liegt darin, dass auf der Outputseite von Qualitätsverbesserungsma nahmen zumeist qualitative Grö en stehen. Daraus ergibt sich die Notwendigkeit nach geeigneten Verfahren zur Bewertung von Qualitätsverbesserungsma nahmen. In der Arbeit werden Bewertungsinstrumente vorgestellt und ihre Eignung geklärt. Insbesondere sollen moderne Verfahren der erweiterten Wirtschaftlichkeitsrechnung hinsichtlich ihrer Eignung zur Bewertung von Qualitätsprojekten untersucht werden. Gang der Untersuchung: Nach einer kurzen Klärung von qualitätsrelevanten und wirtschaftlichen Begriffen im zweiten Abschnitt erfolgt im dritten Abschnitt eine Erklärung von qualitätsbezogenen Leistungen. Zuerst werden die Leistungskomponenten von Total Quality Management erfasst und in einer Übersicht dargestellt. Anschlie end wird auf die Problematik der „Qualitätskosten" eingegangen, indem der derzeitige Stand des Qualitätsmanagements einbezogen wird. Basierend auf den vorhergehenden Ausführungen werden dann abschlie end im dritten Abschnitt qualitätsbezogene Leistungen definiert. In Kapitel vier werden Bewertungsmöglichkeiten im Qualitätsmanagement vorgestellt. Es wird herausgearbeitet, dass die qualitäts

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