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Business Process Outsourcing: Geschäftsprozesse Kontextorientiert Auslagern by Gerhard Schewe, Ingo Kett

Business Process Outsourcing: Geschäftsprozesse Kontextorientiert Auslagern

by Gerhard Schewe , Ingo Kett
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Book cover type: Hardcover
  • ISBN13: 9783540714446
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Publication Date:
  • Pages: 176
  • Original Price: EUR 51.39
  • Language: German
  • Edition: 2007
  • Item Weight: 454 grams
  • BISAC Subject(s): Management

Mit Business Process Outsourcing (BPO), der Auslagerung von Geschäftsprozessen an externe Dienstleister, können viele Unternehmen ihre Wettbewerbsfähigkeit entscheidend verbessern. Deutsche Unternehmen reagieren noch recht zurückhaltend, bisher sind nur wenige umfassende Projekte umgesetzt worden.

Dieses Buch erläutert die wichtigsten Referenzbeispiele für den deutschen Markt und analysiert die Hintergründe. Abhängig von seiner spezifischen Situation - der verfolgten Unternehmensstrategie, dem Entwicklungsstand der Governance, der Auslegung der Geschäftsprozesse und der Qualität der technologischen Unterstützung der Betriebsabläufe - kann jedes Unternehmen zu völlig anderen Antworten bei der Frage nach der Auslagerung von Geschäftprozessen kommen. Dieses Buch bietet dazu wertvolle Hilfestellung. Besonders nützlich sind Fallstudien renommierter Firmen (SAP, BP, Deutsche Bank, ThyssenKrupp), umfangreiche Prozessmodelle und Checklisten zur rechtlichen Umsetzung.

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