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Business Process Outsourcing: Grundlagen, Methoden, Erfahrungen by Jürgen Gross, Jörg Bordt, Matias Musmacher

Business Process Outsourcing: Grundlagen, Methoden, Erfahrungen

by Jürgen Gross , Jörg Bordt , Matias Musmacher
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Book cover type: Paperback
  • ISBN13: 9783834902269
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Gabler Verlag
  • Publisher Imprint: Gabler Verlag
  • Publication Date:
  • Pages: 188
  • Original Price: EUR 56.07
  • Language: German
  • Edition: 2006
  • Item Weight: 313 grams
  • BISAC Subject(s): Management

Business Process Outsourcing beschreibt eine Vielzahl unterschiedlicher wirtschaftlicher, technischer und organisatorischer Entwicklungen in Wirtschaft und Unternehmen. Die Autoren analysieren, wie Gesch�ftsprozesse in immer kleinere Einheiten und Aktivit�ten zerlegt und unabh�ngig voneinander durchgef�hrt werden k�nnen. Dann zeigen sie, welche Prozesse sich zum Outsourcen eignen und welche nicht. Im Anschluss gehen sie darauf ein, wie Outsourcing umgesetzt wird und welche Zielsetzungen verfolgt werden. Geht es um defensive Kostensenkung, Qualit�tsverbesserung oder soll Personal besser genutzt werden? Wie m�ssen outgesourcte Prozesse gestaltet und gemanagt werden?

Jürgen Gross ist Unternehmensberater in Frankfurt am Main mit mehr als 30 Jahren Erfahrung in der IT- und Unternehmensberatung. Jörg Bordt verantwortet als Manager sämtliche After-Sales-Support-Aktivitäten der T-Online International AG. Matias Musmacher ist selbständiger Unternehmensberater und Coach mit dem Schwerpunkt, Dienstleistungen unter Nutzung modernster Informations- und Kommunikationstechnologien zu erbringen.

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