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Cases on Managing E-Services by Ada Scupola

Cases on Managing E-Services

by Ada Scupola
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Book cover type: Hardcover
  • ISBN13: 9781605660646
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Information Science Reference
  • Publisher Imprint: Information Science Reference
  • Publication Date:
  • Pages: 324
  • Original Price: GBP 156.0
  • Language: English
  • Edition: N/A
  • Item Weight: 1062 grams
  • BISAC Subject(s): Industries / Retailing

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

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