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Chat Reference: A Guide to Live Virtual Reference Services by Jana Ronan

Chat Reference: A Guide to Live Virtual Reference Services

by Jana Ronan
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Book cover type: Paperback
  • ISBN13: 9781591580003
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Libraries Unlimited
  • Publisher Imprint: Libraries Unlimited
  • Publication Date:
  • Pages: 225
  • Original Price: GBP 44.99
  • Language: English
  • Edition: N/A
  • Item Weight: 381 grams
  • BISAC Subject(s): Library & Information Science / General

Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.

How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.

Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.

Ronan, Jana: -

JANA SMITH RONAN is Interactive Reference Coordinator for the George A. Smathers Libraries of the University of Florida, Gainesville.

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