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Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust

by F. Morgeson
Save 35% Save 35%
Current price ₹3,672.00
Original price ₹5,649.00
Original price ₹5,649.00
Original price ₹5,649.00
(-35%)
₹3,672.00
Current price ₹3,672.00

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Book cover type: Paperback
  • ISBN13: 9781349344154
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Palgrave MacMillan
  • Publication Date:
  • Pages: 217
  • Original Price: EUR 49.99
  • Language: English
  • Edition: 2014
  • Item Weight: 296 grams
  • BISAC Subject(s): Public Affairs & Administration, American Government / General, and Civics & Citizenship

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

Director of Research, American Customer Satisfaction Index, USA

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