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Conflict Management by Baden Eunson

Conflict Management

by Baden Eunson
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Book cover type: Paperback
  • ISBN13: 9780731406517
  • Binding: Paperback
  • Subject: N/A
  • Publisher: John Wiley & Sons Australia
  • Publisher Imprint: John Wiley & Sons Australia
  • Publication Date:
  • Pages: 122
  • Original Price: USD 38.0
  • Language: English
  • Edition: N/A
  • Item Weight: 205 grams
  • BISAC Subject(s): Human Resources & Personnel Management

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:

  • planning
  • goal setting
  • compromise
  • mediation

Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business. He is the author of numerous books, including the best-selling C21: Communicating in the 21st Century, 2nd edn, John Wiley & Sons.

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