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Contact Center Management: From Complaint Department to Value Center

by Jan Smets
Save 19% Save 19%
Current price ₹2,548.00
Original price ₹3,157.00
Original price ₹3,157.00
Original price ₹3,157.00
(-19%)
₹2,548.00
Current price ₹2,548.00

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Book cover type: Paperback
  • ISBN13: 9789401454100
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Lannoo Publishers
  • Publisher Imprint: Lannoo Publishers
  • Publication Date:
  • Pages: 286
  • Original Price: GBP 24.95
  • Language: English
  • Edition: N/A
  • Item Weight: 658 grams
  • BISAC Subject(s): Management and Marketing / Direct

Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.

Jan Smets is Director Customer Care at Belgian mail organisation bpost and manager of the organisation's three contact centres. Before that, he was at the head of the customer service department at Belgacom, which makes up one of the largest contact centre organisations in Belgium. He is a highly sought-after speaker and lecturer.

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