Creating Citizen-Consumers: Changing Publics & Changing Public Services

Name: Creating Citizen-Consumers: Changing Publics & Changing Public Services
Brand: Sage Publications UK
SKU: 9781412921343
Price: 5155.0 INR
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by John H. Clarke

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ISBN13: 9781412921343
Binding: Paperback
Subject: N/A
Publisher: Sage Publications UK
Publisher Imprint: Sage Publications UK
Publication Date: February 1, 2007
Pages: 192
Original Price: GBP 59.0
Language: English
Edition: N/A
Item Weight: 295 grams
BISAC Subject(s): Human Services, Public Policy / Social Policy, and Public Policy / Social Services & Welfare

About The Book

Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users.

Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice.

About The Author

Author/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of ′The Managerial State′ (with J Clarke, SAGE 97), author of ′Shaping Organisational Cultures in Local Government′ (96), and co-editor of ′Gender, Culture and Organisational Change (with C Itzin, eds, 95).

My research interests include gender and the police, violence and integrity and ethics in the criminal justice system. I'm also interested in ethnographic research methods, danger, fear and situations where privileged access leads to dilemmas for researchers. In the past I have published articles on police informers and the way they are regulated and the effect of this upon rights and justice. More recently I've completed a book about research methods in criminology. My other recent research projects have included studying women bouncers and violence in the context of social control of the night time economy (ESRC Grant reference: RES-000-23-0384-A). This project was called Women on the Door: Female Bouncers in the New Night-time Economy carried out with Professor Dick Hobbs.

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