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Customer F.I.R.S.T.: Managing customers and suppliers to deliver professional, responsive service - every time.

by Brent Finnamore
Save 12% Save 12%
Current price ₹3,462.00
Original price ₹3,916.00
Original price ₹3,916.00
Original price ₹3,916.00
(-12%)
₹3,462.00
Current price ₹3,462.00

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Book cover type: Paperback
  • ISBN13: 9780986871818
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Believe In Yourself Publishing Company
  • Publisher Imprint: Believe In Yourself Publishing Company
  • Publication Date:
  • Pages: 212
  • Original Price: USD 39.95
  • Language: English
  • Edition: N/A
  • Item Weight: 400 grams
  • BISAC Subject(s): Skills

With 25 years' experience working with hundreds of customer service teams around the world, Brent Finnamore brings you the ultimate formula of practical, proven, use-immediately tools and skills to manage customers and colleagues in any situation. It's all here - creating the right impression, mistake-proofing, handling upset customers, getting reliable commitments from colleagues, managing expectations, saying No without saying No, changing peoples' minds, gaining agreement, building trust, overcoming resistance and objections, creating innovative options for customers and getting more things done without working harder or longer. If you are a customer service professional, salesperson or manager, this book will be your daily guide to higher performance.

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