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Customer Service Games for Training by Agatha C. Hughes

Customer Service Games for Training

by Agatha C. Hughes , Thomas P. Hughes
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Book cover type: Paperback
  • ISBN13: 9781138742727
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Routledge
  • Publisher Imprint: Routledge
  • Publication Date:
  • Pages: 178
  • Original Price: GBP 48.99
  • Language: English
  • Edition: N/A
  • Item Weight: 330 grams
  • BISAC Subject(s): Sociology / General

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

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