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Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition by Brian Appleton, Jason D. Cass, Shapiro Elyssa

Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition

by Brian Appleton , Jason D. Cass , Shapiro Elyssa
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Book cover type: Paperback
  • ISBN13: 9780996222754
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Cappleton, LLC
  • Publisher Imprint: Cappleton, LLC
  • Publication Date:
  • Pages: 148
  • Original Price: USD 14.99
  • Language: English
  • Edition: N/A
  • Item Weight: 277 grams
  • BISAC Subject(s): Insurance / General

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally. In Customer Service Is Just Foreplay Jason will show you how to do the same.

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