Die Einführung von Teamstrukturen aus systemtheoretischer Perspektive: Organisationsentwicklung am Beispiel der Stadtwerke Hannover
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Inhaltsangabe: Zusammenfassung: Ziel der Diplomarbeit ist es, die Einführung von Teamstrukturen bei den Stadtwerken Hannover unter systemtheoretischer Perspektive zu reflektieren und zu evaluieren. Dazu wird zunächst ein theoretischer Bezugsrahmen entwickelt, der auf neueren Entwicklungen der modernen Systemtheorie und des radikalen Konstruktivismus basiert. Darauf aufbauend zeigt die Arbeit anhand des konkreten Fallbeispiels der Hauptabteilung Wassergewinnung, wie die Einführung von Teamorganisation einen Wandlungsprozess in Richtung Marktorientierung, Lernfähigkeit und Flexibilität in Gang setzt. Anschlie end werden aus dem theoretischen Rahmen konkrete Voraussetzungen abgeleitet, die zur erfolgreichen und praxisgerechten Einführung von Teamstrukturen erfüllt sein müssen und deren Ausgestaltung bei den Stadtwerken anschlie end diskutiert wird. Drei im Rahmen der Arbeit entwickelte Instrumente zur qualitativen Evaluation des Prozesses, die vom Verfasser im Sinne der Aktionsforschung (Survey-Feedback") angewendet wurden, werden im darauf folgenden Abschnitt hinsichtlich der theoretischen Herleitung, der Ergebnisse und der daraus resultierenden Hypothesen präsentiert. Damit stellt die Arbeit ein neues empirisches Verfahren in der Analyse von Organisationsentwicklungsprozessen vor, dass auf systemtheoretischen Erkenntnissen basiert und sich durch hohe Praxisrelevanz und einfache Anwendung auszeichnet. Konkret werden die Informationsstrukturen, die mit der Restrukturierung einhergehenden Erwartungen aller Beteiligten und die Rückmeldung zu den Teambildungsworkshops analysiert. Aus den Ergebnisse lassen sich Hypothesen über sonst schwer zu fassende Variablen wie Motivation, Stimmungslage und Widerstände gegenüber dem Prozess generieren. Die Rückmeldung der Hypothesen wird als Installation von Rückkoppelungsschleifen und als Anregung von Selbstorganisationsmechanismen interpretiert. In einer abschlie enden Bewertung stellt der Verfasser dem weiteren Prozessverlauf a
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