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Dienstleistungsmarketing im IT-Bereich by Jacoby, Urs

Dienstleistungsmarketing im IT-Bereich

by Urs Jacoby
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Book cover type: Paperback
  • ISBN13: 9783838652610
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Diplom.de
  • Publisher Imprint: Diplom.de
  • Publication Date:
  • Pages: 84
  • Original Price: GBP 57.9
  • Language: German
  • Edition: N/A
  • Item Weight: 123 grams
  • BISAC Subject(s): General

Inhaltsangabe: Einleitung: Die Konzentration auf das Kerngeschäft eines Unternehmens und die häufig unkontrollierbaren Kosten der IT veranlassen immer mehr Unternehmen über IT-Outsorcing nachzudenken. Dies führt bei vielen EDV-Abteilungen gezwungenerma en zu einem Umdenken von der Erbringung einer Rechenzentrumsleistung zu einer markt- und erfolgsorientierten IT-Dienstleistungserbringung, die mit der externer Anbieter konkurrieren muss. Interne Anbieter müssen sich somit genauso wie Externe über die Vermarktung ihrer IT-Dienste Gedanken machen. Vor diesem Hintergrund stellt sich nun die Frage nach einem passenden Marketingkonzept für IT-Dienste: Welche IT-Dienste sollen mit welchen Leistungskomponenten, für welche Zielgruppen (für welche Kunden), unter welchen Bedingungen angeboten werden und wie kann die Zielgruppe auf das Angebot aufmerksam gemacht werden? Gang der Untersuchung: Die vorliegende Diplomarbeit besteht aus drei Hauptkapitel. Das erste Hauptkapitel nimmt zunächst eine begriffliche Abgrenzung von Information und IT vor. Ferner ist die Entwicklung der IT hinsichtlich des Technologiewandels und der damit einhergehenden Entwicklung der Anwendungen Gegenstand der Betrachtung. Im Kontext dieser Entwicklung wird die Entstehung eines Informationsmanagements und eines IT-Managements beschrieben. Dabei haben die Aufgaben des IT - Managements die Funktion einer technischen und operativen Unterstützungsleistung. Abgeschlossen wird dieses Kapitel mit der Begründung der Notwendigkeit einer Vermarktung für IT - Dienstleistungen. Im zweiten Hauptkapitel erfolgt eine Definition des Dienstleistungsbegriffes. Hierbei wird die besondere Komplexität der Dienstleistung festgestellt und die Unmöglichkeit, sie in jeder Dimension eindeutig abgrenzen zu können. Neben einem Überblick über die Grundlagen des Dienstleistungsmarketings wird auf die Dienstleistungsqualität und ihren Stellenwert als Dienstleistungsmarketing-Instrument in Form des Qualitätsmanagements eingegangen

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