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Dienstleistungsproduktivität: Mit Mobilen Assistenzsystemen Zum Unternehmenserfolg by Markus Nüttgens, Oliver Thomas, Michael Fellmann

Dienstleistungsproduktivität: Mit Mobilen Assistenzsystemen Zum Unternehmenserfolg

by Markus Nüttgens , Oliver Thomas , Michael Fellmann
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Book cover type: Hardcover
  • ISBN13: 9783658053000
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Springer Gabler
  • Publisher Imprint: Springer Gabler
  • Publication Date:
  • Pages: 182
  • Original Price: EUR 65.41
  • Language: German
  • Edition: 2014
  • Item Weight: 522 grams
  • BISAC Subject(s): Management Science

In zunehmend ges�ttigten M�rkten k�nnen Hersteller von Sachg�tern kaum noch Wettbewerbsvorteile �ber den Preis erlangen. Da die Kundenzufriedenheit ma geblich zum wirtschaftlichen Erfolg der Kernleistungen beitr�gt, ist eine korrekte und qualitativ hochwertige Ausf�hrung von Dienstleistungen durch den Technischen Kundendienst unabdingbar. Im Rahmen des Forschungsprojektes EMOTEC wurde ein umfassendes Konzept zur Produktivit�tssteigerung des Technischen Kundendienstes durch den Einsatz intelligenter mobiler Assistenzsysteme entwickelt. Die Autoren dieses Herausgeberbandes fassen die Ergebnisse des Forschungsprojektes zusammen und geben zugleich einen �berblick �ber die Gestaltung mobiler Assistenzsysteme im Technischen Kundendienst.

Prof. Dr. Markus Nüttgens ist Inhaber des Lehrstuhls für Wirtschaftsinformatik an der Universität Hamburg. Prof. Dr. Oliver Thomas ist Inhaber des Lehrstuhls für Informationsmanagement und Wirtschaftsinformatik an der Universität Osnabrück. Dr. Michael Fellmann ist Habilitand am Lehrstuhl von Prof. Dr. Oliver Thomas.

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