The world is changing faster than ever. We experience this almost daily, also at work. But the core of what employees want has been pretty constant for years. People want to be able to express and share their talents, receive fair treatment, have the opportunity to learn and grow, get recognition for what they do and feel safe in their work environment. Technology should help with this, to make things easier and sometimes even better. The reality is, however, not always that rosy. In many organisations, employees struggle on a daily basis with all kinds of digital tools. Digital employee experience (or DEX) provides a framework for organisations to put the needs and expectations of employees first in digitalisation, from a joint, strategic approach and in line with broader organisational objectives. DEX also offers new ways to understand how organisations can work remotely, digitally, asynchronously and hybrid and how this aligns with what employees want. In this book, Tabhita Minten and Christiaan Lustig combine their years of experience at the intersection of digital communication, organisation, HR, and technology, and address various topics revolving around the digital employee experience: 1. What exactly is digital employee experience? How does it relate to the broader employee experience (EX)? 2. What perspectives are important when thinking about and working on DEX? And which perspective should get most attention? 3. Which stakeholders in your organisation should you involve? And what other actors are relevant? 4. What role does technology play in digital employee experience? For example, where and how does Microsoft 365 fit in your digital workplace? 5. Which forms of digital work and collaborations are appropriate for the culture of your organisation? And how do you reinforce that culture?
Minten, Tabhita: - Tabhita Minten works as management consultant, with focus on digital and social innovation. In 2013, Tabhita started her own consultancy PeperMint. As a strategic advisor, methodology expert, change agent, process director, facilitator, and scrum coach she works on improving student, employee, and customer experience. Tabhita combines more than twenty years of experience as an organisational and communication consultant with knowledge of HR, information management and IT, and thus connects diverse groups, teams, and departments in organisations. With her clear long-term vision and pragmatic approach, she gets people moving. Previously, Tabhita worked as project manager and product owner for a large number of intranet projects, as web manager at the Province of Utrecht, as an (online) consultant and communication advisor at various agencies and as a district manager at the municipality of Deventer. You can read more about Tabhita on pepermint.nl. *** Christiaan Lustig is a digital employee experience and digital workplace strategist. He helps organisations to continuously improve their internal digital communications, services, and collaboration. Christiaan combines his extensive experience in (online) communication with his knowledge of digital tools and platforms, and of digital work and collaboration. Christiaan is an independent consultant working mainly in the Netherlands and Belgium. He was founder of consultancy Brayton House, which he sold to TrueLime, and previously worked at Entopic and Sabel Communicatie. Christiaan regularly speaks at digital workplace and other conferences in his native Netherlands, but also in Belgium, Germany, Denmark, Finland, Italy, Australia, and the United States. You can read more about Christiaan on christiaanlustig.nl.
