Digitale Transformation öffentlicher Betriebe. Merkmale und Besonderheiten
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Studienarbeit aus dem Jahr 2024 im Fachbereich BWL - Unternehmensforschung, Operations Research, Note: 2,0, AKAD University, ehem. AKAD Fachhochschule Stuttgart, Sprache: Deutsch, Abstract: Die digitale Transformation prägt das heutige Zeitalter wie keine andere Kraft. Die rapide Entwicklung digitaler Technologien und ihre Integration in sämtliche Bereiche der Gesellschaft verändern grundlegend die Art und Weise, wie wir arbeiten, kommunizieren und leben. Insbesondere für Unternehmen, sowohl in der privaten als auch in der öffentlichen Sphäre, bedeutet dies eine tiefgreifende Umwälzung ihrer Prozesse und Strukturen. Die vorliegende Arbeit widmet sich einem spezifischen Aspekt dieser digitalen Transformation, nämlich ihrer Auswirkungen auf öffentliche Betriebe. Dieser Fokus ist von besonderer Relevanz, da öffentliche Institutionen und Unternehmen oft als Träger essenzieller Dienstleistungen fungieren, die unmittelbar das Leben und Wohlergehen der Bürger beeinflussen. Die Frage, wie öffentliche Betriebe die Chancen der digitalen Transformation nutzen können, um ihre Dienstleistungen effizienter und bürgernäher zu gestalten, steht im Mittelpunkt dieser Arbeit. Die Notwendigkeit für eine verstärkte digitale Transformation in öffentlichen Betrieben wurde nicht zuletzt durch die Herausforderungen der Corona-Pandemie deutlich. Die Krise zwang die Verwaltungen dazu, sich rasch an die neuen Anforderungen anzupassen und Prozesse mit digitalen Technologien zu unterstützen. Dabei wurden nicht nur bestehende Defizite offengelegt, sondern auch das enorme Potenzial digitaler Lösungen aufgezeigt. In dieser Arbeit werden zunächst die Grundlagen und Definitionen der digitalen Transformation sowie öffentlicher Betriebe erläutert, um ein gemeinsames Verständnis für die folgenden Analysen zu schaffen. Im Anschluss daran werden die spezifischen Herausforderungen und Chancen der digitalen Transformation in öffentlichen Betrieben herausgearbeitet. Hierbei liegt ein besonderes Augenmerk
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