Diretrizes para Implantação e Manutenção de um Programa de Qualidade de Software
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A engenharia de software tem desenvolvido esforços na sugestão de métodos, práticas e tecnologias para o desenvolvimento e manutenção de software, visando à melhoria da qualidade dos produtos e dos processos que os geram. Dentro da engenharia de software, a área de qualidade de software está voltada principalmente para discutir como definir, implantar e evoluir processos de desenvolvimento e manutenção de software com vistas a aumentar a capacidade das organizações em produzir software com qualidade. Partindo das premissas da engenharia de software e da área de qualidade de software, este trabalho propõe diretrizes para implantação e manutenção de um programa de melhoria da qualidade de software que descrevem a viabilidade técnica da implantação de um programa contínuo de mensuração, avaliação e análise do processo de desenvolvimento e manutenção de sistemas, incorporando naturalmente a cultura destinada a produzir softwares com medições de resultados. Para elaborar as diretrizes de implantação de um programa de melhoria da qualidade de software, o trabalho avaliou os métodos e enfoques de melhoria da qualidade de softwares implantados em uma organização nacional, analisando modelos quantitativos e qualitativos gerados sobre uma base de dados captados no decorrer do programa, que possibilitou vislumbrar os resultados do programa de melhoria da qualidade dos softwares produzidos pela organização.
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