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Driving Networked Service Productivity by Christofer F. Daiberl

Driving Networked Service Productivity

by Christofer F. Daiberl
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Book cover type: Paperback
  • ISBN13: 9783658295790
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer Gabler
  • Publication Date:
  • Pages: 264
  • Original Price: EUR 49.99
  • Language: English
  • Edition: 2020
  • Item Weight: 375 grams
  • BISAC Subject(s): Computer Science

From the Back Cover
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
Contents

  • The concepts of networked service delivery and networked service productivity
  • Approaches for improving productivity from a network perspective
  • The networked service productivity improvement technique
  • Design principles for improving networked service productivity

Target Groups
  • Researchers and students in the field of service management and information systems
  • Service managers and practitioners aiming to enhance the productivity of networked service offerings

The Author Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.

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