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Embracing Your Accessibility by Josée G. M. L. Berg

Embracing Your Accessibility

by Josée G. M. L. Berg
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Book cover type: Paperback
  • ISBN13: 9781847286970
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Lulu.com
  • Publisher Imprint: Lulu.com
  • Publication Date:
  • Pages: 120
  • Original Price: GBP 14.95
  • Language: English
  • Edition: N/A
  • Item Weight: 186 grams
  • BISAC Subject(s): General

This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.

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