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Emotional Labor: Putting the Service in Public Service

by Mary E. Guy , Meredith a. Newman , Sharon H. Mastracci
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₹8,262.00
Original price ₹8,262.00
Original price ₹8,262.00
₹8,262.00
Current price ₹8,262.00

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Book cover type: Paperback
  • ISBN13: 9780765621177
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Routledge
  • Publisher Imprint: Routledge
  • Publication Date:
  • Pages: 256
  • Original Price: USD 82.99
  • Language: English
  • Edition: 1
  • Item Weight: 350 grams
  • BISAC Subject(s): Labor / General

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

Authored by Guy, Mary E.; Newman, Meredith A.; Mastracci, Sharon H.

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