Skip to content

Booksellers & Trade Customers: Sign up for online bulk buying at trade.atlanticbooks.com for wholesale discounts

Booksellers: Create Account on our B2B Portal for wholesale discounts

Empathy Maps: Step-by-step Guide 2nd Edition

by Robert Curedale
Save 11% Save 11%
Current price ₹2,520.00
Original price ₹2,838.00
Original price ₹2,838.00
Original price ₹2,838.00
(-11%)
₹2,520.00
Current price ₹2,520.00

Imported Edition - Ships in 18-21 Days

Free Shipping in India on orders above Rs. 500

Request Bulk Quantity Quote
+91
Book cover type: Paperback
  • ISBN13: 9781940805474
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Design Community College
  • Publisher Imprint: Design Community College
  • Publication Date:
  • Pages: 238
  • Original Price: USD 28.95
  • Language: English
  • Edition: N/A
  • Item Weight: 323 grams
  • BISAC Subject(s): Reference

An empathy map is a fast and inexpensive tool to gain insight into what motivates and is most important to your customers. Mapping is used to document what you know about a particular type of user. Empathy maps were originally created by Dave Gray, the founder, and chairman of Xplane. Empathy maps are created in the early stages of a design process after initial research and persona definition and before ideation. Empathy maps help your design team and your management to better understand your customers. They are best created by a team of internal and external stakeholders such as customers, marketing and sales, design, engineering, business management, and suppliers. An empathy map helps your team consider things from the user's perspective. Empathy maps are not a substitute for methods such as experience maps, journey maps or service blueprints which are necessary activities to develop a successful service or experience.

Trusted for over 49 years

Family Owned Company

Secure Payment

All Major Credit Cards/Debit Cards/UPI & More Accepted

New & Authentic Products

India's Largest Distributor

Need Support?

Whatsapp Us