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Enterprise Service Management (ESM): The art of ESM in the era of AI, blockchain and metaverse

by Enamul Haque
Save 13% Save 13%
Current price ₹1,531.00
Original price ₹1,755.00
Original price ₹1,755.00
Original price ₹1,755.00
(-13%)
₹1,531.00
Current price ₹1,531.00

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Book cover type: Paperback
  • ISBN13: 9781447826613
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Lulu.com
  • Publisher Imprint: Lulu.com
  • Publication Date:
  • Pages: 184
  • Original Price: GBP 13.5
  • Language: English
  • Edition: N/A
  • Item Weight: 254 grams
  • BISAC Subject(s): General

Looking to optimise your organisation's service delivery and maximise value creation? Enterprise Service Management (ESM) is the management approach you need. In this comprehensive guide to ESM, you will learn everything you need to know to succeed in the modern digital environment. This book covers everything from the paradigm shift and digital transformation to the ESM framework, operating model, and the latest trends in ESM. You will discover how to establish an ESM operating model, create an ESM strategy, implement ESM OKRs, and more. With practical insights and examples from various departments within an organisation, including IT, finance, and procurement, this book is essential for anyone interested in adopting a service-oriented mindset to achieve ESM success.

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