Entwicklung eines Kennzahlenprototyps zur Messung der operativen Leistung in der Distributionslogistik
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Bachelorarbeit aus dem Jahr 2012 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1,3, Duale Hochschule Baden-Württemberg Mannheim, früher: Berufsakademie Mannheim, Sprache: Deutsch, Abstract: Kennzahlensysteme geben betriebswirtschaftliche Sachverhalte in übersichtlicher Weise wieder. Dafür werden wichtige Einflussgrö en quantifiziert und sowohl logisch als auch rechnerisch miteinander in Beziehung gesetzt. Es ist hierbei von enormer Bedeutung, relevante und konsistente Kennzahlen zu erstellen, die den realen Sachverhalt aufzeigen. Im Zuge einer Reorganisation von Geschäftsprozessen der XXX werden auf Basis der einhergehenden Analysen prozessbezogene Kennzahlen erstellt, um darauf aufbauend ein Kennzahlensystem zur Messung der logistischen Leistung zu schaffen. Des Weiteren werden die operativen Prozesse verglichen und ein prozessübergreifendes Benchmarking konzipiert. Bei der Erstellung des Kennzahlensystems spielen sowohl die Definition, als auch die Erhebung der Werte eine wichtige Rolle. Des Weiteren ist die besondere IT-Infrastruktur des Logistikdienstleisters zu beachten, da diese Gegebenheit die Entwicklung der Kennzahlen beeinflusst. Auf Basis dieser Vorbetrachtungen wird eine Erhebung allgemeingültiger, prozessbezogener Daten entwickelt, die für die Erstellung von Kennzahlen benötigt werden. Durch eine Fallstudie werden ausgewählte Kennzahlen auf Informationsgehalt, Relevanz und Praxistauglichkeit geprüft. Darüber hinaus werden die Grundlagen für ein Benchmarking erarbeitet, das die Leistungen der operativen Prozesse vergleicht. All diese Betrachtungen flie en in die Kennzahlenentwicklung mit ein, mit deren Hilfe schlie lich ein Prototyp mit den definierten Kennzahlen und Auswertungen erstellt wird. Hinweis: Das Unternehmen ist in dieser Arbeit gro flächig geschwärzt.
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