Entwicklung eines verteilten Kundeninformationssystems: Band 2: Applikationsserver und Wrapping von Legacysystemen

Name: Entwicklung eines verteilten Kundeninformationssystems: Band 2: Applikationsserver und Wrapping von Legacysystemen
Brand: Atlantic Books
SKU: 9783867461801
Price: 8268.0 INR
Availability: InStock

by Oliver Klaus Kurt

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ISBN13: 9783867461801
Binding: Paperback
Subject: N/A
Publisher: Examicus Verlag
Publisher Imprint: Examicus Verlag
Publication Date: July 27, 2012
Pages: 198
Original Price: GBP 74.5
Language: German
Edition: N/A
Item Weight: 264 grams
BISAC Subject(s): Languages / General

About The Book

Diplomarbeit aus dem Jahr 2000 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1.2, Hochschule Darmstadt, Sprache: Deutsch, Abstract: Das erste Kapitel der Arbeit erklärt das zu bearbeitende Thema und die Aufgabenstellung. Es wird aufgezeigt, was die Diplomarbeit leisten sollte und warum sie durchgeführt wurde. Die praktische Aufgabenstellung kam aus dem Geschäftsbetrieb der FirmaSamsung Semiconductor Europe. Samsung Semiconductor Europe vertreibt die in Korea hergestellten Halbleiterprodukte und TFT-Panels für den europäischen Markt. Das Kundenspektrum reicht von Gro konzernen wie IBM, DELL, Hewlett Packard, Nokia und Siemens, über Wiederverkäufer bis hin zu kleinen Computerläden. Während des Vertriebsprozesses fallen eine Vielzahl von Informationen und Daten an, die im SAP R/3 System von Samsung gespeichert sind. Am Anfang des Prozesses steht die Bestellung, daraus ergibt sich die Lieferung und endet in der Rechnungsstellung. Möchte ein Kunde sich einen Überblick über diese Daten verschaffen, so kontaktiert er Samsung telefonisch, per Fax oder Email. Diese Vorgehensweise ist jedoch nicht nur fehleranfällig, weil man sich beispielsweise missverstehen kann oder das Fax schlecht zu lesen ist. Weiterhin bindet es teure Arbeitszeit eines Mitarbeiters bei Samsung. Die Idee von Samsung war es, ein Kundeninformationssystem zu schaffen. Die benötigten Informationen können so über das Internet dem Kunden zur Verfügung gestellt werden. Dieser kann in einem Self-Service-Szenario seineDaten jederzeit und immer aktuell einsehen. Als weiteres Einsatzgebiet sollte das Kundeninformationssystem dazu genutzt werden, eine Reklamation über das Internet anzusto en.

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