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Entwicklung und Evaluation einer Android-Applikation zur Optimierung der Vertragsverwaltung by Bothe, Chantal

Entwicklung und Evaluation einer Android-Applikation zur Optimierung der Vertragsverwaltung

by Chantal Bothe
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Book cover type: Paperback
  • ISBN13: 9783668830431
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 186
  • Original Price: USD 74.9
  • Language: German
  • Edition: 1. Auflage
  • Item Weight: 250 grams
  • BISAC Subject(s): Programming / Mobile Devices

Bachelorarbeit aus dem Jahr 2018 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1,1, Hochschule für Wirtschaft und Recht Berlin, Sprache: Deutsch, Abstract: Verschiedene Unternehmen der Telekomunikations-, Gas- und Stromversorgerbranche bieten für einen bestimmten Zeitraum eine günstigere Gebühr beziehungsweise eine Bonuszahlung an. Durch diese Vergünstigung erhoffen sie sich eine höhere Anzahl an Konsumenten. Nach Ablauf des Aktionszeitraumes wird der Vertrag meist teurer, die Konditionen verschlechtern sich für den Kunden. Die Kündigungsfristen, die vertraglich festgelegt wurden, betragen meist mehrere Monate. Viele Verbraucher merken erst bei Erhalt der Abrechnung, dass sich der Vertrag verlängert beziehungsweise dass sich die Konditionen verändert haben. Das Ziel dieser Arbeit ist die Entwicklung einer prototypischen Android-Applikationslösung, mit der die Konsumenten die Möglichkeit haben, sich an bevorstehende Fristen erinnern zu lassen, um Verträge rechtzeitig zu kündigen. Am Ende der Arbeit soll mit Hilfe einer Evaluierung geklärt werden, wie verständlich der Prototyp für den Konsumenten ist. Die Evaluation wird durch einen "Thinking-Aloud"-Test sowie einen Fragebogen mit fünf Testnutzern durchgeführt. Die Testergebnisse werden im Anschluss auf Anomalien beziehungsweise auf ähnliche Aussagen untersucht. Ein Ausblick auf eine mögliche Weiterentwicklung beschlie t die Arbeit.

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