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Everyone's Problem Solving Handbook: Step-By-Step Solutions for Quality Improvement by Michael R. Kelly

Everyone's Problem Solving Handbook: Step-By-Step Solutions for Quality Improvement

by Michael R. Kelly
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Book cover type: Hardcover
  • ISBN13: 9781138464124
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Taylor & Francis
  • Publisher Imprint: Productivity Press
  • Publication Date:
  • Pages: 176
  • Original Price: GBP 190.0
  • Language: English
  • Edition: N/A
  • Item Weight: 648 grams
  • BISAC Subject(s): Quality Control

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

  1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  3. Standardize: Ensure that useful actions are preserved.

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