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Evolutionärer Algorithmus zur Optimierung des Technikereinsatzes der Firma Miele und Cie. KG by El Haoum (Geb Puk), Sabina

Evolutionärer Algorithmus zur Optimierung des Technikereinsatzes der Firma Miele und Cie. KG

by Sabina El Haoum (Geb Puk)
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Book cover type: Paperback
  • ISBN13: 9783638903356
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 120
  • Original Price: USD 63.5
  • Language: German
  • Edition: N/A
  • Item Weight: 309 grams
  • BISAC Subject(s): Languages / General

Diplomarbeit aus dem Jahr 2006 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1,7, Universität Paderborn (DSOR Lab), Sprache: Deutsch, Abstract: Als serviceorientiertes Unternehmen bietet die Miele & Cie. KG den Abnehmern ihrer Produkte einen technischen Kundendienst an. Die mobilen Techniker des Kundendienstes erledigen die Reparaturarbeiten vor Ort beim Kunden. Somit ergibt sich für jeden Arbeitstag eine Planungsaufgabe, deren Ziel es ist, die Durchführung aller Reparaturaufträge möglichst effizient zu organisieren. Gleichzeitig muss ein Plan bestimmte zeitliche Anforderungen erfüllen, die aus tariflichen Arbeitszeit- und Pausenbestimmungen auf der einen, und aus Terminwünschen der Kunden auf der anderen Seite resultieren. Einen weiteren zu beachtenden Faktor stellen die unterschiedlichen Qualifikationsprofile der Techniker dar. Vorausgegangene studentische Arbeiten haben gezeigt, dass das derzeitig bei der Miele & Cie. KG genutzte Auftragsmanagementsystem AMS Pläne generiert, die erhebliches Potenzial für eine nachgelagerte Optimierung bieten. Im Rahmen der vorliegenden Arbeit wurde zu diesem Zweck ein Evolutionärer Algorithmus implementiert. Die Implementierung erfüllt alle Vorgaben der Planungsaufgabe und ist in der Lage, die Ergebnisse von AMS zu verbessern.

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