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Exploring Service Productivity: Studies in the German Airport Industry by Claudia Lehmann

Exploring Service Productivity: Studies in the German Airport Industry

by Claudia Lehmann
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Book cover type: Paperback
  • ISBN13: 9783658230357
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer Gabler
  • Publication Date:
  • Pages: 344
  • Original Price: EUR 49.99
  • Language: English
  • Edition: 2019
  • Item Weight: 474 grams
  • BISAC Subject(s): Management, Production & Operations Management, and Consumer Behavior

From the Back Cover
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Contents

  • Systematic literature review on service productivity
  • Service productivity from a provider's perspective, a customers' perspective, and an operations perspective
  • An interactive service productivity model

Target Groups
  • Lecturer and students of service and innovation management, aviation and airport management, airport planning
  • Innovation manager, customer and user experience manager, airport manager and planer

The Author Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.

Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.

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