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Front Office Success: How to Satisfy Patients and Boost the Bottom Line by Elizabeth W. Woodcock

Front Office Success: How to Satisfy Patients and Boost the Bottom Line

by Elizabeth W. Woodcock
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Book cover type: Paperback
  • ISBN13: 9781568295350
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Medical Group Management Association/Center f
  • Publisher Imprint: Medical Group Management Association/Center f
  • Publication Date:
  • Pages: 180
  • Original Price: GBP 59.0
  • Language: English
  • Edition: N/A
  • Item Weight: 250 grams
  • BISAC Subject(s): Administration

Your front office staff are the individuals who have the initial contact with new patients, payers, and referring practices, and in turn have a major influence on how your practice is perceived and rated in the market. Investing in effective training and onboarding programs for front office staff pay immediate dividends to your practice. Let best-selling author and popular speaker Elizabeth Woodcock's updated book serve as the guide for training your front office staff.

This book will provide your staff with:

  • - The "Ten Commandments of Good Service" for the front office
  • - Five measurable standards for telephone service
  • - Strategies for successfully collecting from patients at the time of service, including those who are categorized as "cash only"
  • - The confidence to be seen as a professional member of the team

Who will benefit from this training? All front office staff, including receptionist, telephone operator, scheduler, cashier, collector and many other jobs assigned to the front office team.

Useful checklists, logs, templates and scripts to boost performance of all front office staff are included and available to download.

Woodcock, Elizabeth W.: - "Elizabeth W. Woodcock, MBA, FACMPE, CPC, has visited countless medical practices in search of improving practice operations. Having observed front offices that work - and those that don't - she presents a training guide for performance improvement to enhance these essential team members. Believing that front office medical personnel are key players in a medical practice's success in marketing, patient loyalty, and earnings, she presents practical advice sure to guide front office personnel to become skilled and motivated team players. Educated at Duke University (BA) and the Wharton School of Business (MBA), Elizabeth has traveled the country as an industry researcher, operations consultant, and expert presenter. Currently principal of Woodcock & Associates, Elizabeth has focused on medical practice operations throughout her career. She has served as the director of knowledge management for Physicians Practice Inc., a consultant with Medical Group Management Association's Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation and a senior associate at the Health Care Advisory Board. Elizabeth is a Fellow in the American College of Medical Practice Executives (ACMPE). In addition to co-authoring the Operating Policies and Procedures Manual for Medical Groups (5 editions), The Physician Billing Process: Navigating Potholes on the Road to Getting Paid (3 editions) and Patient Access: Tools and Strategies for the Medical Practice (2 editions), Elizabeth is the author of Mastering Patient Flow (4 editions). A frequent contributor to national healthcare publications, she currently resides in Atlanta, Georgia, with her husband and three children. To contact or learn more about Elizabeth, visit www.elizabethwoodcock.com."

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