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Geschäftsprozessmanagement. Ziele, Aufgaben, Status quo in Unternehmen und Modellierung von Geschäftsprozessen by Schätzl, Mathias

Geschäftsprozessmanagement. Ziele, Aufgaben, Status quo in Unternehmen und Modellierung von Geschäftsprozessen

by Mathias Schätzl
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Book cover type: Paperback
  • ISBN13: 9783668143920
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 28
  • Original Price: USD 25.5
  • Language: German
  • Edition: N/A
  • Item Weight: 50 grams
  • BISAC Subject(s): Languages / General

Akademische Arbeit aus dem Jahr 2012 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1,3, FernUniversität Hagen, Sprache: Deutsch, Abstract: Geschäftsprozessmanagement soll das Unternehmen dabei unterstützen, seine Unternehmensaktivitäten zu verwalten, zu koordinieren und zu optimieren. Das klingt im ersten Moment trivial, jedoch gestaltet sich die Durchführung in der Praxis je nach Sichtweise deutlich komplexer. Deswegen sollen einige wesentliche Begriffe des Themengebietes erläutert werden. Der Begriff des Geschäftsprozesses wird in der Literatur zumeist synonym zu Prozess verwendet, auch aufgrund der Tatsache, dass über beide Begriffsdefinitionen Uneinigkeit herrscht. Gaddatsch (2010, S. 41) definiert Geschäftsprozesse als "eine zielgerichtete, zeitlich-logische Abfolge von Aufgaben, die arbeitsteilig von mehreren Organisationen oder Organisationseinheiten unter Nutzung von Informations- und Kommunikationstechnologien ausgeführt werden können." Dieser Definition fehlt jedoch der ganz klare Kundenfokus, welcher in Becker, Kugeler und Rosemann (2008, S. 6) als wesentliches Merkmal von Geschäftsprozessen genannt wird. Diese Kundenorientierung (sowohl intern als auch extern) macht nach Schmelzer und Sesselmann (2010, S. 62 ff.) genau den Unterschied zum Prozess aus.

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