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Gestaltungsaspekte kundenorientierter E-Government-Dienstleistungen by Valkova, Tsvetelina

Gestaltungsaspekte kundenorientierter E-Government-Dienstleistungen

by Tsvetelina Valkova
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Book cover type: Paperback
  • ISBN13: 9783656381303
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Publishing
  • Publisher Imprint: Grin Publishing
  • Publication Date:
  • Pages: 40
  • Original Price: USD 19.9
  • Language: German
  • Edition: N/A
  • Item Weight: 64 grams
  • BISAC Subject(s): Languages / General

Studienarbeit aus dem Jahr 2007 im Fachbereich Informatik - Wirtschaftsinformatik, Universität des Saarlandes (Institut für Wirtschaftsinformatik (IWi)), Veranstaltung: Business Engineering, Sprache: Deutsch, Abstract: Die modernen Informations- und Kommunikationstechnologien bieten der öf-fentlichen Verwaltung grundlegend neue Möglichkeiten zur Organisation des Dienstleistungsangebots. Kommune, Landes- und Bundesbehörden sind mit einer kundenorientierten Gestaltung der Verwaltungsorganisation beschäftigt. Der Bürger wird zunehmend als Kunde betrachtet, der adäquate Leistungen für seine Steuergelder erwartet. Begriffe wie Kunde, Dienstleistung und Service-qualität sind in der Verwaltung seit der verstärkten Modernisierungsdiskussion präsent.Mit dem Rückgriff auf privatwirtschaftliche Konzepte wandelt sich Obrigkeits- wie Wohlfahrtstaat in Richtung Dienstleistungsstaat.

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