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Gestion de la performance commerciale by Markus Fischer

Gestion de la performance commerciale

by Markus Fischer
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Book cover type: Paperback
  • ISBN13: 9786209633362
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Editions Notre Savoir
  • Publisher Imprint: Editions Notre Savoir
  • Publication Date:
  • Pages: 132
  • Original Price: GBP 59.94
  • Language: French
  • Edition: N/A
  • Item Weight: 186 grams
  • BISAC Subject(s): Management

La pression sur les prix pour les entreprises du secteur des services ne cesse d'augmenter. Ce fait est bien compris dans le secteur industriel, o� les acteurs ont la possibilit� d'acheter des machines plus efficaces. Dans le secteur des services, comme cela n'est pas possible, une solution consiste � am�liorer les performances en r�duisant l'inefficacit� des processus. Pour d�tecter les goulots d'�tranglement dans les processus et les am�liorer, la gestion des performances commerciales (BPM) est n�cessaire. Avec un tel cadre, les risques li�s � la mise en oeuvre du projet devraient �tre r�duits et devraient donc attirer l'attention n�cessaire de la direction. Cet ouvrage passe d'abord en revue la litt�rature, puis rend compte des entretiens men�s pour �valuer les questions en suspens dans ce contexte. La revue de la litt�rature examine les d�finitions de la BPM, l'�tat de l'art technologique et les cadres existants. Elle aborde �galement la mani�re dont les performances commerciales sont mesur�es, l'impact possible de la mise en oeuvre de la BPM sur les entreprises, les meilleures pratiques disponibles et les exigences en mati�re de s�curit� des donn�es. La revue de la litt�rature examine les avantages et les inconv�nients du processus de BPM. Cette vue d'ensemble permet de se faire une id�e globale du BPM.

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