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Gestione della qualità totale by Warielle Cristine Ferreira Da Rocha

Gestione della qualità totale

by Warielle Cristine Ferreira Da Rocha
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Book cover type: Paperback
  • ISBN13: 9786207754823
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Edizioni Sapienza
  • Publisher Imprint: Edizioni Sapienza
  • Publication Date:
  • Pages: 52
  • Original Price: GBP 34.0
  • Language: Italian
  • Edition: N/A
  • Item Weight: 91 grams
  • BISAC Subject(s): General

La Gestione Totale della Qualità è considerata un fattore di differenziazione per le organizzazioni, in quanto cerca di ridurre gli errori e gli sprechi, aggiungendo valore alle aziende. L'obiettivo di questo studio è stato quello di valutare gli strumenti di qualità adottati da un'azienda del settore delle telecomunicazioni della città di Montes Claros (MG) e di analizzare il processo di gestione dei contratti aziendali, confrontando alcuni indici rilevanti e prendendo in considerazione i processi prima e dopo l'implementazione del Total Quality Management. I metodi di ricerca scientifica utilizzati per realizzare questo lavoro comprendono uno studio di caso, la raccolta di dati e la ricerca documentale, svolta all'interno dell'organizzazione, utilizzando la tecnica dell'osservazione partecipante. L'organizzazione, che in precedenza aveva un elevato numero di rifiuti di contratti, ora ha registrato una notevole riduzione di questo numero dopo l'implementazione degli strumenti di qualità, per cui vale la pena sottolineare che l'inclusione degli strumenti di Qualità Totale nell'organizzazione ha portato benefici visibili e misurabili all'azienda in questione.

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