Hospitality Employee Management and Supervision: Concepts and Practical Applications

Name: Hospitality Employee Management and Supervision: Concepts and Practical Applications
Brand: Wiley
SKU: 9780471745228
Price: 9567.0 INR
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by Kerry L. Sommerville

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ISBN13: 9780471745228
Binding: Paperback
Subject: N/A
Publisher: Wiley
Publisher Imprint: Wiley
Publication Date: March 1, 2007
Pages: 344
Original Price: USD 126.95
Language: English
Edition: N/A
Item Weight: 608 grams
BISAC Subject(s): Industries / Hospitality, Travel & Tourism and Management

About The Book

In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.

Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.

Each chapter in this lively and engaging text features:

*Quotations——Various practitioners in the hospitality industry highlight the chapter's focus *Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them *HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter *Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry *Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry *Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts *Hands-On HRM——Mini-cases based on real-world situations with discussion questions *Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions.

About The Author

KERRY L. SOMMERVILLE, CHE, CHA, MA, has more than twenty-five years of professional and academic hotel and restaurant management experience. He is an innovative, award-winning instructor, a published author, and the developer of one of the earliest and most comprehensive distance education models for online learning. He holds a master's degree in management from Webster University.

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