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Hosted Telecom & Call Center Services by Jose G. M. L. Berg, Ron J. Berg

Hosted Telecom & Call Center Services

by Jose G. M. L. Berg , Ron J. Berg
Save 11% Save 11%
₹1,683.00
₹1,892.00
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₹1,892.00
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₹1,683.00
₹1,683.00

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Book cover type: Paperback
  • ISBN13: 9781847530509
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Lulu.com
  • Publisher Imprint: Lulu.com
  • Publication Date:
  • Pages: 128
  • Original Price: GBP 14.95
  • Language: Dutch
  • Edition: N/A
  • Item Weight: 200 grams
  • BISAC Subject(s): General

Dit boek wil een basis verschaffen aan al diegenen die wel eens hebben gehoord van Hosted Telecom/Call Center Services, maar nog weinig weten over deze nog relatief onbekende discipline speciaal in een call center omgeving. Hosted services kunnen een tijd- en geldbesparende oplossing leveren. Supervisors en managers kunnen zo meer aandacht geven aan waar het in een call center om draait: klant(vriendelijkheid) en optimalisatie van de skills van de agents. Betere productiviteit en hogere kwaliteit zijn het gevolg. Wat komt er allemaal bij kijken om dergelijke services aan te bieden? Waar bevinden de servers zich? Hoe zet je een campagne op? Wat is een script? Kortom: achtergrond informatie voor supervisors, agents én managers in call centers en voor iedereen die meer wil weten over deze zaken.

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