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How Knowledge Workers Get Things Done: Real-World Adaptive Case Management by Nathaniel Palmer

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

by Nathaniel Palmer
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Book cover type: Paperback
  • ISBN13: 9780984976447
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Future Strategies Inc
  • Publisher Imprint: Future Strategies Inc
  • Publication Date:
  • Pages: 234
  • Original Price: USD 24.95
  • Language: English
  • Edition: N/A
  • Item Weight: 413 grams
  • BISAC Subject(s): Management Science

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves.

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.

How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways."

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

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