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HR at Your Service: Lessons from Benchmark Service Organizations by Gary P. Latham

HR at Your Service: Lessons from Benchmark Service Organizations

by Gary P. Latham
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Book cover type: Paperback
  • ISBN13: 9781586442477
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Society for Human Resource Management
  • Publisher Imprint: Society for Human Resource Management
  • Publication Date: N/A
  • Pages: 194
  • Original Price: INR 2700.0
  • Language: English
  • Edition: N/A
  • Item Weight: 340 grams
  • BISAC Subject(s): Human Resources & Personnel Management and Management

Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden's restaurants, are also applied and explained in the HR context.

Gary P. Latham is Secretary of State Professor of Organizational Behaviour in the Rotman School of Management at the University of Toronto. He is also the author of several books, including Becoming the Evidence-Based Manager: Making the Science of Management Work for You. Robert C. Ford is a professor of management in the College of Business Administration at the University of Central Florida. He is the author of several books, including Managing the Guest Experience in Hospitality. He lives in Orlando, Florida.

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