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HR-Servicemanagement: Produktion Von HR-Dienstleistungen by Wolfgang Appel

HR-Servicemanagement: Produktion Von HR-Dienstleistungen

by Wolfgang Appel
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Book cover type: Paperback
  • ISBN13: 9783110578515
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Walter de Gruyter
  • Publisher Imprint: Walter de Gruyter
  • Publication Date:
  • Pages: 328
  • Original Price: USD 22.99
  • Language: German
  • Edition: Revised and Exp
  • Item Weight: 522 grams
  • BISAC Subject(s): Human Resources & Personnel Management

Das Organisationsmodell "Shared Services" beschäftigt die Verantwortlichen in vielen Unternehmen. Darunter wird die Konsolidierung und Zentralisierung von Prozessen administrativer Organisationseinheiten verstanden. Insbesondere die HR-Funktion hat dieses Thema aufgegriffen. Welche Vorteile stehen für dieses Modell bzw. welche Nachteile sollten ausgeglichen werden? Das vorliegende Buch gibt dem Leser einen unvoreingenommenen Blick in die Praxis. Mit Beiträgen von erfahrenen Praktikern, Beratern und Wissenschaftlern liefert dieser Ratgeber hilfreiche Erkenntnisse, Methoden und Lösungsansätze zur Einführung und zum Betrieb einer Shared-Service-Einheit. Dabei werden neben Risiken und Fehleinschätzungen auch Mitarbeiter- und Kundenthemen behandelt. In der zweiten Auflage werden neue Steuerungsmethoden wie etwa das ITIL-Management oder Erfahrungen der Praxis mit einem fortentwickelten Prozessmanagement vorgestellt. Ein Abschnitt zu rechtlichen Fragen wurde ebenso aufgenommen wie neue Praxisbeispiele. Das Buch gibt Hintergründe, Entscheidungs- und auch Planungshilfe und wendet sich vor allem an HR-Manager, Umsetzer und Entwickler, die das SSC-Modell weiterentwickeln bzw. neu einführen wollen.

Wolfgang Appel, Hochschule für Technik und Wirtschaft des Saarlandes, Saarbrücken; Werner Felisiak

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