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Indian Drama In English by Chakraborty Kaustav

Indian Drama In English

by Chakraborty Kaustav
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Book cover type: Paperback
  • ISBN13: 9788120350557
  • Binding: Paperback
  • Subject: N/A
  • Publisher: PHI Learning Pvt Ltd
  • Publisher Imprint: PHI Learning Pvt Ltd
  • Publication Date:
  • Pages: 588
  • Original Price: INR 295.0
  • Language: English
  • Edition: N/A
  • Item Weight: 770 grams
  • BISAC Subject(s): General

Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and relationship with customers. This book has been designed to equip them with the knowledge, skills and attitudes to deliver quality services and maintain strong business relations with their customers. Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process.

The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers.

S.A. KELKAR, Ph.D. (Michigan, USA), is an Adjunct Professor at the National Institute of Industrial Engineering, Mumbai. Earlier, he was an Adjunct Professor in the Department of Computer Science and Engineering, and Shailesh J. Mehta School of Management, Indian Institute of Technology Bombay, Mumbai. At present he also works as a Professor of Computer Engineering, at KKWIER, Nashik. He has over 40 years of teaching experience in the field of software technology, information systems, and research methodology. Earlier he taught as a full timer at IITB, Mumbai, NIBM, Mumbai, and NITIE, Mumbai. His industry experience comes from TCS, Aptech, and Voltas. He has also been a visiting faculty for thirty years for several programs conducted by Tata Institute of Social Sciences, Mumbai.

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