How best can we understand why the application of information and communication technology in organizations succeeds or fails? Calling on technical, organizational, social, psychological and economic perspectives, this book provides a fresh and comprehensive framework for answering this question.
Harry Bouwman is associate professor at the ICT section of the Faculty of Technology and Management at Delft Technical University. He studied political science at the Free University of Amsterdam. In 1986 he took his doctoral degree at the Catholic University of Nijmegen. He worked at, among other places the University of Amsterdam, the University of Utrecht, Michigan State University and at TNO Strategy, Technology and Management. His publications cover videotext (Relaunching Videotex, 1992), multimedia, (Multimedia tussen hoop en hype), 1993; Multimedia en Route, 1996), ICT-clusters (Silicon Valley in de Polder, 2000) and ICT and communication science (Communicatie in de Informatiesamenleving ), and he wrote scientific articles on these subjects, as well as on (mobile) telecommunication and on e- and m-commerce. He is also managing editor of Trends in Communication. He is currently involved in research into the development of business models for services provided by organizations cooperating within complex value systems.
Bart van den Hooff is a university lecturer at the Communication Science Department of the University of Amsterdam, and a researcher at the Amsterdam School of Communications Research ASCoR. In 1997, he took his doctoral degree with distinction, with the thesis "Incorporating Electronic Mail; Adoption, use and effects of electronic mail in organizations: . After taking his degree he worked for some time as a consultant (at M&I/
ERS in Amersfoort), and returned to the world of academics in 1999. Both in his teaching and in his research he focuses on issues surrounding the adoption, use and effects of ICT in organizations, in particular the role ICT plays in processes of organizational learning and knowledge sharing.
Lidwien van de Wijngaert studied Communication Science at the University of Amsterdam, and conducted research at the Telematica Institute in Enschede. Since August 1999 she is working as a teacher/researcher at the Institute for Information Science at the Faculty of Mathematics and Information Science of the University of Utrecht. Her research focuses on the significance of ICT to users and their context. She publishes on a regular basis in books and scientific journals such as New Media & Society and Information Services and Use and she is a regular speaker at scientific conventions, both at home and abroad. Since March 2001 she has been an associate consultant at Dialogic in Utrecht.
Jan A.G.M. van Dijk is professor of Applied Communication Science at Twente University, specializing in the Sociology of the Information Society. Between 1980 and 2000 he was associate professor at the Social Science Faculty at the University of Utrecht. Van Dijk has been conducting research into the social aspects of new media since 1984. He focuses primarily on the social, cultural and political aspects. His best known books are De Netwerkmaatschappij (1991-2001)/The Network Society (1999), Nieuwe media en politiek (1997)/Digital Democracy (2000). He is currently conducting research into the influence of networks and network organizations, into interactive television and into digital inequality. He advises the European Commission in his capacity of member of the EU′s Information Society Forum.
