This book, in its second edition, presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.
It is well known that 'Total Organization Involvement' in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM, therefore, depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author's theory of 'Holistic Management System for World-class Performance and Leadership' expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership.
The second edition of the book introduces three new chapters on 'Quality 4.0', 'Service Quality' and 'Contemporary and Emerging Concepts of TQM' to keep the readers abreast of the latest advancements in the field. The last chapter covers Quality 5.0, Society 5.0, AI & ML, Deep Learning, Robotics, Cobots and Chatbots. These technologies are integrated to synchronize TQM with latest trends in industry and society to give hands-on experience to the students and professionals. Besides, the chapter on 'Six Sigma' has been revised and updated.
The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study.
The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices.
In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book. The first edition of the book is already among the top 20 all-time best book on 'Total Quality Management' and has 88 citations globally.
TARGET AUDIENCE
• PGP. (Production & Operations Management)
• MBA (Production & Operations Management)
• PGDM (Operations Management)
P.N. MUKHERJEE, Ph.D., has been Founder Director (2017–23) of Navi Mumbai campus and before that Professor and Chairperson in the School of Business Management in SVKM's Narsee Monjee Institute of Management Studies (Deemed University) for almost a decade. Earlier, he was Professor and Head of Department, Operations and Logistics & Supply Chain Management, K.J. Somaiya Institute of Management Studies and Research, Mumbai. He received his Ph.D. in Total Quality Management from Pune University.
Dr. Mukherjee has around two decades of industrial experience at senior positions in reputed industrial organizations like Baker Group of Companies and Ajay Piramal Group, and also, he has experience of over two decades in the academic field. He is an eminent management consultant to various leading Indian organizations in Automobile, Ship Building, Engineering and varied Industries. He has a number of research articles published to his credit in the leading journals.
Dr. Mukherjee has received a number of National and International awards in academic field which include 'Dewang Mehta Life Time Achievement Award in Education', 'Rotaract Sunrise Award' and, during the World Education Congress at Le Meridian Singapore in 2018, he received 'Award for Best Director' in the Asia's Education Excellence Award category.
