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Ingeniería Industrial aplicada al Servicio by Andrea Aguirre Flores

Ingeniería Industrial aplicada al Servicio

by Andrea Aguirre Flores
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Book cover type: Paperback
  • ISBN13: 9786209398308
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Editorial Academica Espanola
  • Publisher Imprint: Editorial Academica Espanola
  • Publication Date:
  • Pages: 68
  • Original Price: GBP 38.19
  • Language: Spanish
  • Edition: N/A
  • Item Weight: 105 grams
  • BISAC Subject(s): Administration / General

Este libro es su gu�a pr�ctica para transformar la ca�tica operaci�n de servicios en una m�quina bien aceitada. Deje de luchar contra las filas interminables, los errores de facturaci�n y la frustraci�n del cliente.Descubrir� c�mo la Ingenier�a Industrial (II) se convierte en su mayor aliado: Use el Service Blueprinting para dise�ar experiencias a prueba de fallos. Implemente Lean Six Sigma (LSS) para eliminar el desperdicio que nadie ve. Domine la Teor�a de Colas para gestionar la espera de manera inteligente. Adem�s, explore el futuro con cap�tulos dedicados a la Automatizaci�n (RPA) y la Inteligencia Artificial (IA), aprendiendo a usarlas para una optimizaci�n predictiva y una personalizaci�n masiva del servicio.Una lectura esencial para l�deres y futuros ingenieros que buscan no solo eficiencia, sino una verdadera excelencia que se sienta y se valore en cada interacci�n con el cliente.

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