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Instant Manager: Getting Results by Bernice Walmsley

Instant Manager: Getting Results

by Bernice Walmsley
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Book cover type: Paperback
  • ISBN13: 9780340947357
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Instant Manager
  • Publisher Imprint: Instant Manager
  • Publication Date:
  • Pages: 258
  • Original Price: GBP 16.99
  • Language: English
  • Edition: N/A
  • Item Weight: 205 grams
  • BISAC Subject(s): Careers / General

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life. Getting Results provides a readable and practical introduction to the subject, including: Managing a project and/or projects Managing processes Marketing for non-specialists Solving service; problems Improving customer service Understanding your market Putting customers first Managing customer service; Improving performance. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Bernice Walmsley is trained in psychology and is the author of "Teach Yourself Decluttering" and "Teach Yourself Good Study Skills."

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